Indore: 80-year-old retired teacher loses Rs 99,000 after ordering 5 kg sugar on Zepto app

Ordering groceries online proved costly for an 80-year-old woman in Indore. After she ordered five kg of sugar on the Zepto app, Rs 99,000 was withdrawn from her bank account.

According to Chhoti Gwaltoli police, Aruna Vyas, 80, who lives in Film Colony, filed a complaint on Wednesday on the cyber helpline 1930. She said she retired from service in the Rajasthan government's education department and currently lives in Indore.

The woman said she had placed an online order for five kg of sugar on the Zepto app. When the delivery boy arrived with the sugar, she said she was being charged too much for the goods. The delivery boy then advised her to cancel the order and said she should get the cancellation number from Google.

She had an argument with the delivery boy over the amount to be paid. After that, fraudsters set a trap in the name of customer care, hanging her mobile phone and withdrawing Rs 99,000 from her account. The woman found customer care numbers on Google and called to narrate the entire incident.

The next day, a call came from another number, and the caller asked her to complete the complaint process. According to the woman, this number belonged to the fraudster, who kept her engaged for about 34 minutes. He also said the money would be returned.

When she checked her balance, the woman found that Rs 95,000 had been withdrawn from her account in one transaction and Rs 4,000 in another, taking the total loss to Rs 99,000.

In another case, MIG police have also registered a fraud case. The complaint is from Vandana Anand Kumar, 50, who lives in Krishnabagh and teaches computer classes at a coaching centre.

She told police that the accused withdrew more than Rs 1 lakh from her account. The fraud came to light through a message from the bank. The fraudster had made more than 20 transactions.